Last updated: January 2026

Joya 88 Privacy Policy — Our Firm Commitment to Protecting Your Data

Joya 88 believes your personal data belongs to you. In this privacy policy, we clearly outline what information is collected, why it is collected, and how it is kept secure.

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How Joya 88 Keeps Your Data Secure

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256-bit SSL Encryption

Every transaction and piece of personal data is secured with bank-grade 256-bit SSL encryption — no one can intercept it in transit.

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Never Sold to Third Parties

Joya 88 never sells your personal information to advertisers or third parties. Your data is used solely to provide our services.

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KYC Verification Security

Documents submitted during identity verification are stored on fully secure servers and can only be accessed by authorized personnel.

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Right to Rectification

You can view, correct, or request deletion of your stored data at any time — no hassle involved.

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Cookie Controls

We only use essential cookies. You can disable optional cookies at any time through your browser settings.

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Transparent Data Use

What data we collect and why — it's all clearly stated in this policy. No hidden agendas.

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Introduction

Joya 88 (joya88.im) takes your privacy seriously. This privacy policy explains what information Joya 88 collects about you, how it is used, who it may be shared with, and what rights you have.

By using joya 88's website or services, you are considered to have agreed to this Privacy Policy. This policy covers our Terms & Conditions Applicable together.

Key Takeaways: We never sell your data. We only collect what is necessary to provide our services, and all information is stored on secure servers.

This privacy policy may be updated from time to time. The date of the most recent update will always be displayed at the top of the page.

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What Information We Collect

Information Collected at Registration

When creating an account at joya 88, you voluntarily provide certain information. This data is essential for managing your account and verifying your identity:

  • Full name (as on national ID)
  • Date of birth (for age verification)
  • Email address
  • Mobile Number
  • Current address
  • Payment method details (bKash/Nagad/Rocket number)

Automatically Collected Data

Certain information is collected automatically when you use our website. This data is used to improve service quality and ensure security:

Data Type Why It's Collected
IP Address Security & Fraud Prevention
Browser & device information Ensuring service consistency
Login timestamps and activity logs Account Protection & Dispute Resolution
Betting History Service Improvement & Legal Obligations
Cookies & Session Data Improving User Experience

Documents collected during KYC verification

As part of the identity verification process, you may be asked to submit certain government-issued documents — such as a photo of your National ID, passport, or driving licence. These documents are stored under strict security and used solely for verification purposes.

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How We Use Your Data

Joya 88 uses the information it collects for the following purposes — and only these purposes:

  • Account Management: Creating your account, logging in, and keeping it secure.
  • Payment processing: Processing deposits and withdrawals correctly.
  • Identity Verification: Verifying age and identity — fulfilling legal obligations.
  • Service Improvement: Analyzed to improve the user experience.
  • Customer Support: Resolving your issues and complaints promptly.
  • Fraud Prevention: Detecting and preventing suspicious activity.
  • Legal Compliance: Meeting regulatory requirements.
  • Relevant Communications: Notifying you of promotions, bonuses, and important updates.

Marketing communications: You can unsubscribe from promotional emails or SMS at any time — either through your account settings or by contacting support.

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Who Your Data Is Shared With

Joya 88 never sells your data. However, limited information may be shared in certain specific circumstances:

Payment Providers

Necessary payment information is shared with bKash, Nagad, or Rocket to process deposits and withdrawals. This information is used solely to complete transactions.

Technology Partners

A number of trusted technology partners (hosting, security) have limited access to data in order to keep our platform running. All of them are bound by strict confidentiality agreements.

Legal Obligations

Joya 88 may be required to disclose information in response to a court order, a request from an investigative authority, or other legal obligations. In such cases, we aim to share only the minimum information necessary.

Rest Assured: Joya 88 never shares your data with advertising companies, data brokers, or unrelated businesses.

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Our Security Measures for Data Protection

Joya 88 uses industry-leading technology and practices to keep your data secure. Our security framework includes:

  • 256-bit SSL/TLS Encryption: All data transmitted to and from our website is encrypted.
  • Firewall Protection: Advanced firewall systems to block unauthorized access.
  • Regular Security Audits: External security experts conduct regular system audits.
  • Restricted Access: Only authorised personnel have access to sensitive information.
  • Two-Factor Authentication (2FA): Option to add an extra layer of security to your account.
  • Data Backup: Data is regularly saved through scheduled backups.

Your Responsibility: Never sharing your password, logging out on public devices, and reporting any suspicious activity to support immediately are your responsibility. Security works both ways — we hold up our end, and we ask that you hold up yours.

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Cookies Policy

Cookies are small data files stored in your browser that help improve your experience. Joya 88 uses three types of cookies:

Essential Cookies

These cookies are essential for the website to function properly. They are required to maintain login sessions, verify security, and store cart/balance information. These cookies cannot be disabled.

Analytical Cookies

These cookies help us understand which pages get the most traffic and where issues may arise. They collect data entirely anonymously, and you can disable them at any time.

Cookie Controls

Most browsers offer built-in cookie controls. Through your browser settings, you can view, delete, or block cookies. Please note that disabling essential cookies may affect your ability to use the service.

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Your Rights

As a Joya 88 member, you have the following rights over your personal data. To exercise any of these rights, please contact support:

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Right to Know
You may request to know what information we hold about you.
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Right to Rectification
You may request corrections to any inaccurate or outdated information.
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Right to Erasure
You may request deletion of your data after your account is closed.
Right to Restrict Processing
You may request that we stop using your data for specific purposes.
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Right to Data Portability
You may request a copy of your personal data.
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Marketing Opt-Out
You can opt out of promotional communications at any time.

Exercising Your Rights: To exercise any of the rights above, email us at support@joya88.im. We will do our best to respond within 30 business days.

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How Long Your Data Is Retained

Joya 88 does not retain your data longer than necessary. Retention periods vary depending on the type and purpose of the data:

  • Account information: For as long as your account remains active, and as required by law after closure.
  • Transaction Data: A minimum of 5 years, as required by financial regulatory rules.
  • KYC Documents: After account closure, data is retained for as long as legally required.
  • Communication Logs: Support-related records for up to 2 years.
  • Cookie data: Until the end of a session or up to 1 year.

Once retention periods expire, data is securely deleted or anonymized.

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Protection of Minors' Data

Joya 88 strictly refrains from providing services to anyone under the age of 18. We do not knowingly collect any information from minors.

If it is found that a minor has registered an account, the account will be immediately terminated and all collected data will be deleted. If a parent or guardian suspects their child has opened an account, please contact us right away.

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Privacy Policy Updates

This privacy policy may be updated from time to time due to business changes, new services, or legal requirements. When changes are made, the "Last Updated" date at the top of the page will be revised accordingly.

For significant changes, a notification will be sent to your registered email. Continued use of the platform after any changes constitutes acceptance of the updated policy. We recommend checking this page regularly.

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Contact Us

For any questions, concerns, or requests to exercise your rights regarding this privacy policy, please get in touch with us:

Email
support@joya88.im
Live Chat
Click the chat button in the bottom-right corner of the website — active 24/7
Response Time
General enquiries: 24 hours | Data rights requests: 30 working days

Privacy FAQs

Never. joya 88 does not sell your personal data to any third party. Only limited information is shared with trusted partners for payment processing and technical services — and strictly under formal agreements.

Your KYC documents are stored on secure servers protected by 256-bit SSL encryption. Only authorized members of the verification team can access these documents. Once verification is complete, access is further restricted.

Even after account closure, certain data must be retained for a set period in accordance with financial regulations — typically 5 years. After that, it is securely deleted. To submit a formal data deletion request, please contact support.

Yes, at any time. Simply click the "Unsubscribe" link at the bottom of any email, or turn off notifications in your account settings. Please note that important account-related alerts (transactions, security) cannot be disabled.

Send an email to support@joya88.im with the subject "Data Access Request". Once your identity has been verified, we'll send you a summary of the data we hold on you. Responses are typically provided within 30 working days.
Safe & Trusted Platform

Your Data Is Safe — Join Joya 88 Today

Your privacy and security are our top priority at Joya 88. Register with confidence and enjoy the best online betting experience in Bangladesh.

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